Web Clipper problem on Firefox

When I invoke Web Clipper on a FamilySearch page, it tells me to close the Web Clipper window, open the FamilySearch page in a new window and start WebClipper again… even if I’ve just followed the directions. What am I doing wrong?

I am also having this problem, but on Chrome. It looks like maybe FamilySearch changed the layout and now the clipper can’t identify the information?

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