Web clipper doesnt work

danilynn209 · November 4, 2018, 1:21am

why does it say extractor needed what extractor is that i need

DallanQ · November 4, 2018, 5:14am

We have extractors (tools for identifying the names, dates, places, and relationships on the page) for the top 8 genealogy websites. It’s possible that you are trying to use the clipper on a different website, or we have a bug somewhere. What URL are you having problems with?

danilynn209 · November 4, 2018, 7:22am

DallanQ · November 5, 2018, 4:57pm

Can you send me the URL of the page? It starts with https:// and it’s near the top of the browser window.

Thanks

danilynn209 · December 23, 2018, 8:09am

https://www.familysearch.org/tree/person/details/L1X7-1G7

DallanQ · December 23, 2018, 6:33pm

When I capture that page with the web clipper, I see the following, which looks correct to me. What do you see?

If you want to attach the record to people in your tree, you need to fill in the blank “Person’s name”, “Child’s name” and “Spouse’s name” fields.

danilynn209 · December 23, 2018, 10:35pm

i see in red extractor needed

DallanQ · December 24, 2018, 2:49pm

Hmm, I don’t see that in chrome. What browser are you using? Can you try uninstalling and re-installing the extension?