Refund and no gedcom upload for 2 days

First how do I get a refund? I paid April 7th 2021 and still have no gedcom uploaded and no response from rootsfinder. Does it normally take 2 days to upload your gedcom? Thank you.

See Export Gedcom not working - #5 by DallanQ If you’d still like a refund, please email dallan at and I will take care of it.